Whl Policies

Charlie Rowan Designs Wholesale Policies

Order Minimums:

First Order Minimum:  $250

Re-Order Minimum: $150

***** Lead Time: Please allow 3-4 weeks for your order to be custom made and ready to ship******

Accepted Payment Methods:

All major credit cards are accepted and will be processed through PayPal’s credit card processing portal.

Payment Terms:

All orders are subject to Charlie Rowan Designs approval.  Because all goods are cut to order, payment for your first time order is required at the time the purchase order is shipped.  Cancellations after 15 days from date of order will be subject to CharlieRowanDesigns surcharge of 20% of total wholesale value.

Shipping Method:

All shipments will be sent either USPS, UPS, or FedEx with tracking information.  If you have a preferred carrier please let us know and we will do our best to accommodate.

Shipping Cost:

Shipping costs will vary depending on the size of the order.  Within 48 hrs of placing your purchase order we will provide you with a shipping quote for your approval.  An invoice for the cost of shipping will be emailed for payment when the order is ready to ship.

International Shipping:

All International orders are subject to the same policies as domestic orders. Charlie Rowan Designs does not reimburse duties or taxes for international orders. If a return or exchange is needed due to an incorrect order or defect, Charlie Rowan Designs will credit the cost of return shipping back to your original form of payment, but retailer must include the shipping receipt inside of the order when it ships.

Returns:

We want every order to be just the way it should be! If you have an issue with your order, let us know within 3 days of receiving it and we’ll make it right with a full return and credit to swap in different product. Returns, outside of manufacturer defects will be subject to 50% restocking fee. Return authorizations must be made in writing via email, in a timely manner, and will not be accepted without Charlie Rowan Designs consent. Refunds will be issued when the product arrives back to Charlie Rowan Designs.

Packaging:

We are happy to accommodate your store and can either send your blankets rolled with our Charlie Rowan designs care tag secured around the blanket (as pictured in our sets) or we can leave them folded with a hangtag.  If you have a preference please email us at orders@charlierowandesigns.com, if we do not hear from you all blankets will be shipped rolled with a band around them.